- What is your cancellation policy? If you would like to cancel or change the date of a stay please drop us or Canopy and Stars (depending on who you booked with) an email with the new date or refund request.
- If your booking is more than 6 weeks away we can cancel and refund you the full amount less the 10% admin charge, or move your booking to another date free of charge. If the dates you move to are cheaper we'll refund the difference or if they're more expensive we'll send you a payment link for the remaining amount.
- If it's 6 weeks or sooner to the booking please let us know and we can re-release the dates, if these dates re-sell we will refund you the full amount less the 10% admin charge or move the dates.
- All refunds are less a 10% admin charge to cover the payment gateway and processing costs.
- Can I pay a deposit? Yes, we're currently trialling a deposit system on the Journeyman Studio bookings. For bookings more than 90 days away (3 months approx) you can pay a 20% deposit, the can be paid anytime 90 days before your stay. The booking system will send you a reminder with the payment link when the remainder is due. If you wish to cancel before the 90 days we'll refund the deposit (less a 10% admin charge), if it's within the 90 days we can issue a refund if the dates are booked by someone else (less a 10% admin charge).
- What linen is provided? All the spaces come with feather duvets and pillows, please let us know if you'd like hypoallergenic bedding instead.
- Goji has two large single duvets, slate grey linen duvet and pillow covers, two bath towels with hand towels by the sinks, a bath mat in the shower and tea towels.
- The tree houses have king size 400 t.c. white Egyptian cotton linen, bath towels, hand towels, shower mat, tea towel and two large fluffy dressing gowns.
- The Yurt and Hobbit House have king size 400 t.c. Egyptian cotton linen, bath towels, hand towel, shower mat and a tea towel
- What is provided in the kitchen? Each kitchen is equipped with two saucepans, a frying pan, grater, bottle opener, cafetiere, sharp kitchen knives including a bread knife, bread board, garlic press, can opener, scissors, peeler, cooking utensils, dinner plates, side plates, bowls, small glasses, tall glasses, wine glasses and mugs. We stock you up with coffee for the cafetiere, tea, sugar, milk and oil.
- What are the cooking facilities? Every space has a double gas hob for cooking on, as well as access to a large BBQ. The tree cabins the hobs are in the inside kitchen and the BBQ on the deck, for Hobbit, Goji and the Yurt they are in the outdoor kitchen area, please bring your own charcoal for the BBQ. Every space has a wood fired Ooni pizza oven for private use, we supply the wood pellets for burning in the oven. Every space has an under counter fridge with the exception of Goji which has a chest fridge. The Hobbit house has a fire pit at the back, the yurt has a fire pit at the front and Goji has a covered fire pit in the kitchen area. On the meadow we have a communal fire pit, beside the hot tub area.
- Extreme Weather? During the winter there is a risk of the water pipes freezing so please be aware we may have to switch the water off and drain the cabin at night in extreme cold temperatures. We can usually turn the water back on first thing in the morning, if we can't we'll provide water for you, in extreme cold cases where we can't trust it not freezing over all day we'll refund that night's stay. The cabins are all fitted with trace heating wires along all the pipes to prevent this happening in a normal frost.
- Do we need to bring firewood? We provide fire wood in each space with enough for a fire an evening, with extra provided in the winter months. We sell firewood on site for outdoor fires.
- Is there disabled access to the spaces? We welcome limited mobility and disabled guests to the Journeyman and can also accomodate disabled people in some of our smaller spaces, get in contact to see which are most suitable on hello@brookhousewoods.com
- Do you offer stays of different length or check in not on a Monday, Wednesday or Friday? During high season in the treecabins we don't offer stays of different lengths or on odd check in days, we do have flexibility during high season for Goji, Hobbit and Oriana, get in contact with your proposed dates on brookhousewoods@gmail.com
- Can I bring my pet? As a general rule yes! We've had visitors in all shapes and sizes, cats, parakeets, horses and even a golden buzzard! Drop us an email to check that your furry friend is OK but in general we welcome all.
- Are the pubs mentioned on the website dog friendly? Yes! Herefordshire loves dogs! We also have the number of a dog friendly taxi service in case you don't fancy the walk back.
- Which is the best treehouse?! Such a hard question as its such personal preference! In general Walden is higher up in the canopy line so feels more tree tops and has a slightly Scandi feel to it, Humboldt is tucked in the trees a little with a twisted Oak right on the deck along with a hammock and has a slightly more bohemian feel, whilst Venn has a double aspect view looking down the Frome Valley and its rolling hills with a fine Oak coming through the deck. Best thing is to have a look at the gallery on each page and see which one speaks to you the most.
Terms and Conditions
- The tennis court is used at your own risk, we cant accept responsibility for injury, accident or loss
- Nothing can be placed on or within 1m of the woodburner
- No naked flame or smoking allowed on the deck or in the cabin
- No portable heaters allowed
- Only wood, kindling or firelighters provided by the woods can be burned on site, with the exception of BBQ charcoal and shop bought firelighters.
- The BBQ is for use with BBQ charcoal only, not fireplace coal, wood or other materials.
- The Ooni pizza oven is only to be used with the pellets provided in the space, and the wooden firelighters provided. (shop bought parafin ones may taint food)
- When leaving the cabin the woodburner must be put into power down positioning 30 mins before departure (This can be found in your guide book)
- All waste must be disposed of in the proper place and split into recycling etc
- Dogs to be kept off furniture and beds, on leads in the designated areas and kept under control at all times
- Any damage to sheets, furnishings etc by dogs will be charged at the going rate.
- Any injury to stock or other animals caused by dogs or cars must be reported immediately
- You must inform us of any Covid diagnosis directly before or during your stay
- We cannot be responsible for any injury, accident or loss whilst working with our subcontractors (masseuses, woodwork teachers etcetera)
- Please inform us of any breakages during your stay
- Please leave the cabin as instructed - All washing up done, top layer of beds stripped and door/window left open to air the space. This is to protect our staff.
